Last Updated: 01/10/2026
At Advance Packers And Movers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect the information you provide while visiting our website or using our packing and moving services. By accessing our website, submitting an enquiry, or booking our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
A. Personal Information
Full name; mobile number; email address; residential or business address; pickup location; delivery location; and contact details of authorized representatives.
B. Moving and Relocation Information
Type of relocation required; inventory details; number and type of household goods; approximate volume or weight of goods; pickup and delivery dates; floor and elevator information; special packing and handling requirements; and storage requirements, if applicable.
C. Payment Information
Transaction-related details such as payment amount, transaction reference number, payment date, payment method, invoice, and billing information. We do not intend to collect or store complete debit card, credit card, banking passwords, or other sensitive payment authentication credentials. Payment processing may be handled through authorized third-party payment providers.
D. Technical Information
IP address; browser type; device information; operating system; website usage data; pages visited; date and time of access; and referring website information.
2. How We Collect Information
We may collect information through website enquiry forms; booking forms; contact forms; telephone calls; WhatsApp communications; email correspondence; direct customer interactions; cookies and similar technologies; and authorized third-party service providers. We collect information that is reasonably necessary for our business operations and service delivery.
3. Purpose of Collecting Information
Your information may be used to respond to enquiries; prepare relocation quotations; confirm and manage bookings; arrange packing, loading, transportation, and delivery; coordinate with drivers and authorized service partners; provide shipment updates; process payments and issue invoices; handle customer complaints and service requests; process insurance-related documentation where applicable; improve our website and customer experience; prevent fraudulent activities; comply with legal and regulatory obligations; send service-related notifications and updates; and send promotional communication where legally permitted and with any required consent.
4. Sharing of Personal Information
We do not sell your personal information to third parties. Information may be shared with authorized parties when necessary for providing our services, including transportation and logistics partners; packing and moving personnel; authorized drivers; insurance providers; warehousing and storage partners; payment processing providers; website hosting and technology providers; customer support service providers; and government authorities where legally required. We aim to share only the information reasonably necessary for the relevant purpose.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, unauthorized disclosure, alteration, and destruction. Security measures may include access controls, secure hosting arrangements, restricted employee access, and other appropriate safeguards. However, no method of electronic transmission or storage can guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing functionality and user experience. Cookies may help us remember website preferences, understand visitor behaviour, analyze website traffic, improve website performance, and measure marketing effectiveness. You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled. Where required, we will seek consent for non-essential cookies.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required under applicable laws. Information may be retained for booking records, invoicing and accounting, legal compliance, dispute resolution, insurance documentation, and business record management. When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable retention obligations.
8. Customer Rights
Subject to applicable laws, customers may have the right to request access to their personal information; request correction of inaccurate information; request deletion of personal information where legally permissible; withdraw consent where processing is based on consent; raise concerns regarding processing; and submit grievances regarding privacy-related matters. Requests may be submitted using the contact details provided below. We may require reasonable verification before processing such requests.
9. Third-Party Websites
Our website may contain links to external websites, payment gateways, or third-party services. We do not control the privacy practices of external websites. Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.
10. Children’s Privacy
Our services are intended for adults and business customers. We do not knowingly collect personal information directly from children in a manner that violates applicable law. If we become aware that personal information has been collected in violation of applicable legal requirements, we will take appropriate steps to address the matter.
11. Marketing Communications
We may send information about our services, offers, and promotional activities where permitted by applicable law. Customers may opt out of promotional communications at any time by using the unsubscribe facility, where available, or contacting our support team. Service-related messages necessary for bookings and deliveries may continue to be sent.
12. International Data Transfers
If personal information is transferred or processed outside India through authorized service providers, such transfers will be handled in accordance with applicable Indian laws and regulatory requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or applicable legal requirements. Any updates will be published on this page with a revised Last Updated date.
14. Grievance Redressal
If you have any questions, concerns, or complaints regarding your personal information or this Privacy Policy, you may contact our designated grievance contact.
Grievance Officer / Privacy Contact: [________________________________________________]
Company Name: Advance Packers And Movers
Office Address: Shop No.7, 133, Gulab Bagh, Dewas Naka, Gulab Bagh Colony, Indore, Madhya Pradesh 452010
Contact Number: +91 74154 50119
Email Address: info.advancepackersandmovers@gmail.com
Working Hours: 8Am to 9Pm
15. Applicable Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including relevant provisions of the Digital Personal Data Protection Act, 2023, and rules and regulations brought into force thereunder, as applicable.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.